At Meer Organics, your satisfaction is our top priority. We take great care to ensure every product meets the highest standards of quality, purity, and safety. However, if you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Return or Replacement
We accept returns or replacements under the following conditions:
You received a damaged, defective, or incorrect item.
The product is unopened, unused, and in its original packaging.
You contact us within 3 days of receiving your order.
Due to hygiene and safety standards, used or opened products (lipstick, soap, or skincare items) cannot be returned or refunded.
2. Return Process
Email us at support@meerorganics.com or message our official Facebook page with:
Order number
Product name
Photo or video showing the issue
Our support team will review your request within 2 working days.
If approved, we will arrange a pickup or courier return depending on your location.
3. Refund Method
Refunds will be issued only after inspection of the returned product.
Refunds are processed within 5–7 working days via bKash, Nagad, or Bank Transfer.
In case of partial returns, only the eligible item’s value will be refunded.
4. Exchange Option
If you prefer, we can replace the defective item instead of issuing a refund (subject to stock availability).
5. Non-Returnable Items
Opened or used products
Items purchased during special sales, clearance, or promotional offers
Gift cards or sample products
6. Contact Us
If you have any questions about our Returns & Refunds Policy, please contact:
Learn More: Privacy Policy